Privacy Policy

1. Introduction

At Unovie.AI, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and protect information when you use our Edge AI solutions, digital twin technologies, and industrial IoT analytics services.

As a provider of industrial AI solutions, we understand the critical importance of data confidentiality, especially in manufacturing, logistics, and critical infrastructure environments. Our privacy practices are designed to meet and exceed industry standards for data protection.

2. Information We Collect

2.1 Industrial Data

• Sensor data from industrial equipment and IoT devices
• Machine performance metrics and operational parameters
• Production and quality control data
• Supply chain and logistics information
• Environmental monitoring data

2.2 Business Information

• Company name and contact information
• Technical infrastructure details
• Service configuration data
• Usage analytics and performance metrics

2.3 Automatically Collected Information

• System logs and error reports
• API usage statistics
• Device identifiers and network information
• Performance monitoring data

3. How We Use Your Information

We use your information to provide, maintain, and improve our Edge AI solutions:

• Service Delivery: Process and analyze data to provide AI insights, predictive analytics, and real-time monitoring
• System Optimization: Improve our algorithms and models based on aggregated, anonymized data patterns
• Support: Provide technical support and troubleshooting services
• Security: Monitor for threats and maintain system integrity
• Compliance: Meet regulatory requirements and industry standards
• Innovation: Develop new features and capabilities based on usage patterns

4. Data Security and Protection

4.1 Encryption and Transmission Security

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• End-to-end encryption for sensitive industrial data
• Secure tunnel protocols for edge-to-cloud communications

4.2 Access Control

• Role-based access control (RBAC) with granular permissions
• Multi-factor authentication for administrative access
• Zero-trust network architecture
• Hardware security modules (HSM) for key management

4.3 AI Privacy Protection

• Differential privacy techniques for model training
• Federated learning to keep data on-premises
• On-device processing for sensitive operations
• Anonymization and pseudonymization of personal data

5. Data Retention

We retain data only as long as necessary for the purposes outlined in this policy:

• Operational Data: Retained for the duration of your service subscription
• Analytics Data: Retained for 12 months in anonymized form
• Backup Data: Retained for 90 days, then securely deleted
• Compliance Logs: Retained according to regulatory requirements (typically 7 years)

Upon service termination, all customer data is securely deleted within 30 days, with written confirmation provided.

6. International Data Transfers

Our Edge AI architecture is designed to minimize international data transfers through:

• Local data processing at edge locations
• Regional data centers for cloud processing
• Data residency options for compliance with local regulations
• Standard Contractual Clauses (SCCs) for necessary transfers

7. Your Rights

You have the following rights regarding your data:

• Access: Request access to your data
• Correction: Update inaccurate data
• Deletion: Request data deletion (subject to legal obligations)
• Portability: Export your data in a structured format
• Restriction: Limit processing of your data
• Objection: Object to data processing activities

To exercise these rights, contact our Data Protection Officer at privacy@unovie.ai

8. Cookies and Tracking

We use minimal tracking technologies necessary for service operation:

• Essential cookies for authentication and security
• Performance cookies for service optimization
• No third-party advertising or marketing cookies
• All tracking is opt-in with clear consent mechanisms

9. Children's Privacy

Our services are designed for industrial and business use and are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will immediately delete the information.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will:

• Post updates on our website
• Notify enterprise customers of significant changes
• Maintain a version history of policy changes
• Provide reasonable time for compliance with new requirements

11. Contact Information

For privacy-related inquiries, contact our Data Protection Officer: